Shipping Department

We process your orders within 24 hours on working days.

Shipping

You will usually receive the goods within 6 working days. If the product you ordered cannot be delivered on time, we will inform you immediately.

Materials are packed on pallets of five standard sizes or in cardboard envelopes.

The shipping cost is automatically calculated based on the weight of the goods you ordered and the distance, or we will contact you by phone/email regarding the shipping cost.

The cost of pallets or cardboard envelopes and packaging will be added to the price of the goods. Pallets are non-returnable.

Packaging

The material is always packed according to the nature of the order on pallets or in cardboard envelopes.

Cardboard envelopes are only used under the following conditions: a maximum of 3 pieces, a maximum of 20 kg, a maximum of 1000x2000 mm.

The pallets used for packaging always have an overhang to prevent damage to the goods during handling and transport.

Placing the goods on a pallet involves additional packaging costs, consisting of packaging material and handling, which are added to the total price.

Payment

If you chose to pay by bank transfer to our account, a proforma invoice will be issued and sent to you by email (payment via QR code possible). After the payment is made, the goods will be prepared for dispatch.

The fastest guaranteed payment method is through the payment gateway, and you can also make the payment with your credit card or Pay Pal.